Attention SiriusXM Scheduling Portal Users

Firmware Upgrade Notice: Your player’s firmware will be upgraded on 11/8/22.

You may need to update your firewall to avoid losing connection to the scheduling portal.

The firmware on your radio is being upgraded to improve its performance and add new features. This upgrade will increase the reliability of your radio and make it easier to use. Users on restricted networks may need a firewall update to avoid losing connection to the scheduling portal.

SXBR2

SXBR3

BREW

Questions and Answers

Which players will be upgraded?

Grace Digital SXBR2, SXBR3, and the BREW players are included in this upgrade (pictured below).

SXBR2

New FW Version: 147.48

SXBR3

New FW Version: 170.93

BREW

New FW Version: 150.74

When will the firmware update take place?

The firmware update is scheduled to roll out to all active players connected to the internet on Tuesday, November 8th, 2022. 

How will the firmware update process work?

The player will automatically install the firmware in the background. When the radio is not playing music, the upgrade process will cause the player to reboot, causing your music to stop for 2-3 minutes. Your player will automatically start playing once the update is complete.

Will the update disrupt my current schedule?

Once the firmware update is complete, your player will continue to play its assigned schedule. 

What updates do I need to make to my firewall?

Some users on restricted networks will need to whitelist a new URL (see below) that the player uses to get instructions from the scheduling portal. Please do not delete the old Portal URL. 

Whitelist this URL: sxbr3api.siriusxm4biz.com

How do I know if I need to update my firewall?

Send this notice to your IT department, and they will determine if your firewall needs to be updated. This update should only affect a very small number of users, most of which are on very tightly controlled corporate networks.

What happens if I do not whitelist the new URL?

The new URL is what the player uses to get instructions from the scheduling portal. If you are on a restricted network and the URL is not whitelisted, the player will lose the ability to receive and play new schedules.

Once the URL is whitelisted, the player will reconnect to the portal and begin playing the assigned schedule.

How do I know if my firmware has been upgraded?

You can check your player firmware level directly from the player on the BR2 and BR3. BREW users can check their firmware version from the SiriusXM Controller App or Web User Interface. The upgraded firmware versions for each player are below:

  • BR2: 147.48
  • BR3: 170.93
  • BREW: 150.74

What do I do if my music stops playing or if my schedule stops updating? 

Your player should continue to work without issue after the firmware update. If you run into issues, please follow the troubleshooting steps in the section below. 

Troubleshooting

Make sure your firewall is updated.

Whitelist the URL below (do not delete the old portal URL). 

sxbr3api.siriusxm4biz.com

 

Link to full network setup guides

In the unlikely event the music stops playing.

Try this first

  • Make sure remote scheduling is turned on in the settings menu.
    1. Navigate to “Settings” from the home menu
    2. Navigate to “Remote Scheduling” and push the dial to select
    3. Select “Enable Schedule” and press the dial to check the box.
        • The player will begin playing its assigned schedule in a few minutes
        • Note: Go to siriusxm4biz.com to change and update schedules

Try this next

  • Perform a factory reset (for steps use links below)
Note you will need to re-enter your username and password after a factory reset is performed.


Need to retrieve your username and password?

Search all our Frequently Asked Questions

Extended Warranty

Help us keep your music playing. Join the thousands of clients who have benefitted from our extended warranty program.

Reduce Downtime
  • Our extended warranty provides an advance replacement. The manufacturer's warranty does not.
  • In other words, we will immediately send you a new player if yours breaks.
  • Without the extended warranty, if your player breaks, you'll have to send it to our warranty team for analysis before we can replace it.
  • This process can take a 7-10 days between shipping and testing.
5 Year Coverage Options
  • Business players operate 24x7, often in environments hostile to electronic devices.
  • The manufacturer provides a one-year warranty on this player.
  • Our extended warranty will provide replacement coverage for 5 years from your date of purchase.
Inexpensive
  • Our goal is to keep your music playing.
  • This is why we make the extended warranty so inexpensive.
  • For the price of $1.00 per month, this is the best insurance you have agaisnt silence in your business.

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